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Ticket Information

The Altria Theater Box Office is located on West Main Street under the marquee, just around the corner from the main theater entrance on North Laurel Street. The Box Office also serves as Will Call on performance days.

Also for sale here are event tickets for the Dominion Energy Center, located at 600 E. Grace Street. Our helpful and friendly ticketing service representatives are happy to assist you with your ticket purchases and answer any questions you may have about shows and events, parking and dining in downtown Richmond.


This Year, Give The Gift Of Theater!

Give the gift of theater this year with our new gift cards! We are now offering brand new gift cards to help make your holiday or special occasion shopping fast and easy. Stop by our box office or visit our online store to purchase a gift card valid for use at Dominion Energy Center and Altria Theater for the arts lover in your life!

Online Gift Card Shop

After purchase, please check to see if your confirmation went into the spam folder. The subject line and email address from where to expect the gift certificate will be:

Subject: Altria Theater / Dominion Energy Center E-Cert
From Email Address: Altria Theater / Dominion Energy Center <[email protected]>

Finally, to redeem the gift certificate for actual tickets, please contact the box office at 804-592-3368. The box office is temporarily closed for in-person transactions due to the COVID-19 pandemic .



  • To purchase tickets by phone from Etix, our ticketing partner, please call (800) 514-ETIX (3849).
  • Call (804) 592-3368 for information and ADA ticket sales only.


The box office is open Monday - Friday from 10AM - 2PM


Box Office


  • Altria Theater Box Office,
    6 North Laurel Street, Richmond, VA, 23220
  • Located on Main Street, between Laurel St and Cherry St


  • The box office will be open daily from 10AM - 2PM.
  • If there is a show on a weekday evening, the box office open at 10 AM and remain open through the show.
  • If there is a show on a weekend, the box office will open 2 Hours before the show.
  • To purchase tickets by phone from Etix, our ticketing partner, please call (800) 514-ETIX (3849).


The Altria Theater Box Office takes the following payments:

  • Credit Card (Visa, MasterCard, American Express, Discover)
  • Gift Card

Unfortunately, in accordance with pandemic best practices defined by health experts, we are no longer taking checks or cash payments. 

Ticket Policies

If an event at the Altria Theater has been canceled, please take the tickets to the place of purchase for a full refund. Tickets charged with a credit card by phone or internets are automatically credited to the purchaser's account. For tickets purchased through a group order, please call the Group Sales Office directly for specific instructions at (804) 592-3401

Charity Ticket Requests
Interested organizations must provide a letter on official letterhead to the Sales & Marketing Department with a specific show request. Donation requests should be forwarded to the Sales & Marketing Department at PO Box 1667, Richmond, VA 23218. Not all requests can be filled; however, group discounts are available in certain cases.

Child Entry Policy
Children up to 24 months of age who do not occupy a seat may enter the building without a ticket for most events. PLEASE NOTE: Some events will require all attendees regardless of age to present a ticket for entry, or have a different minimum age requirement. Please check the event’s ticket policies at the time of purchase.

Duplicate Tickets
If duplicate tickets (two or more guests holding tickets to the same seat for the same event) are presented, immediately contact an Event Staff member.

Refunds and Exchange Policies
All ticket purchases are final, no refunds or exchanges except in the case of an event cancellation.

Revocable License
Tickets for entry to the Altria Theater are a revocable license and entry may be refused due to inappropriate attire, disorderly conduct, intoxication, etc. Guests who fail to abide by policies, state or federal laws are subject to ejection and arrest.

Ticket Reselling
Guests may not re-sell tickets at any price on Altria Theater’s property. To avoid problems with counterfeit, stolen, void or other invalid tickets, tickets should only be purchased from an authorized provider: Altria Theater Box Office, Dominion Energy Center Box Office, Etix.com or Etix phone center at (800) 514-3849

Group Sales

Group prices are available for many performances. Visit our Group Sales section for more information, give us a call at (804) 592-3401, or send us an email at groupsale[email protected].

Will Call Pickup

Will Call tickets may be picked up anytime in advance of the performance at the Box Office during regular business hours. One exception is if the order was placed through Groupon, in which case tickets are only available two hours before the performance. Purchaser must present a picture ID when picking up tickets.

Print-at-Home Tickets

When purchasing through the Internet you may choose the Print-At-Home option. Generally, tickets will be delivered via email from Etix.com 7 days prior to the performance (check spam folder). A printed copy may be presented to the ticket taker upon entering the theater, or the patron may show the tickets on their smartphone.

Accessibility Arrangements

Altria Theater is fully accessible to patrons with physical disabilities. The Richmond Performing Arts Alliance is dedicated to providing a comfortable and enjoyable theater experience for persons with special needs:

  • Wheelchair accessible seating is available throughout all seating levels allowing for a choice of view and ticket prices. Tickets can be purchased online, via phone or in person at the Box Office.
  • Devices for the hearing impaired are available at the Concierge desk.
  • ASL-interpreted services are offered for many productions. This service must be requested at least 2 weeks prior to the show date.

Third Party Ticket Purchases

Buy your tickets only from the official sources to ensure that your tickets are valid and the charges are not inflated. If you choose to purchase through a third party broker:

  • You will typically pay much more than the face value of the ticket.
  • Your tickets cannot be replaced if lost or stolen.
  • We cannot guarantee that your tickets are valid and cannot guarantee admittance.
  • We reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.
  • To guarantee you are purchasing tickets from a legitimate and official source:

  • Go to altriatheater.com or etix.com
  • Call us at (800) 514-ETIX (3849) or, for ADA purchases only, call (804) 592-3368.
  • Visit the Altria Theater Box Office, 6 North Laurel Street