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Box Office Information

The Altria Theater Box Office is located at 6 N. Laurel Street, Richmond, VA 23220. To speak with a Ticketing Service Representative, call (800) 514-3849, or visit the Box Office during business hours, Monday - Friday, 10AM - 2PM. For ADA purchases only, call (804) 592-3368.

This location sells tickets to events at Altria Theater and Dominion Energy Center, located at 600 E. Grace Street. The Box Office also serves as the Will Call location on Altria Theater event days, open 2 hours prior to the start time for an event on weekends and open 10AM through the start time of an event on weekdays.

Our helpful and friendly Ticketing Service Representatives are happy to assist you with your ticket purchases and answer any questions you may have about shows and events, parking, and dining in downtown Richmond.

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Payment

Altria Theater and Dominion Energy Center accept Visa, MasterCard, American Express, Discover, and Gift Cards, as well as cash and checks. Service charges apply to all orders.

Authorized Ticket Seller

The Altria Theater Box Office – by phone or online at altriatheater.com – is the only official retail ticket outlet for all performances at the Altria Theater and is the only way to guarantee the best prices. Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that the Altria Theater is unable to reprint, replace, or exchange lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance. Additionally, we reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

To guarantee you are purchasing tickets from a legitimate and official source:

  • Go to altriatheater.com or etix.com
  • Call us at (800) 514-3849 or, for ADA purchases only, call (804) 592-3368
  • Visit the Altria Theater Box Office, located at 6 N. Laurel Street

Ticketing

Altria Theater now uses digital tickets! Click here to learn about adding digital tickets to your smartphone.

Will Call and Print-at-home tickets are also available for customers. When purchasing online you may choose the Print-At-Home option. Generally, tickets will be delivered via email from Etix.com seven (7) days prior to the performance (check spam folder). A printed copy may be presented to the ticket taker upon entering the theater, or the patron may show the tickets on their smartphone. 

All tickets are subject to service charges.

Frequently Asked Questions

See below to review our security and ticketing policies and find the answers to some of your frequently asked questions regarding events at Altria Theater.

Accessibility Arrangements

Altria Theater is fully accessible to patrons with physical disabilities. The Richmond Performing Arts Alliance is dedicated to providing a comfortable and enjoyable theater experience for persons with special needs:

  • Wheelchair accessible seating is available throughout all seating levels allowing for a choice of view and ticket prices. Tickets can be purchased online, via phone or in person at the Box Office.
  • Devices for the hearing impaired are available at the Concierge desk.
  • ASL-interpreted services are offered for many productions. This service must be requested at least 2 weeks prior to the show date.

Cancellations

If an event at the Altria Theater has been canceled, please take the tickets to the place of purchase for a full refund. Tickets charged with a credit card by phone or internets are automatically credited to the purchaser's account.

For tickets purchased through a group order, please call the Group Sales Office directly for specific instructions at (804) 592-3401

Charity Ticket Requests

Interested organizations must provide a letter on official letterhead to the Sales & Marketing Department with a specific show request. Donation requests should be forwarded to the Sales & Marketing Department at PO Box 1667, Richmond, VA 23218. Not all requests can be filled; however, group discounts are available in certain cases.

Child Entry Policy

Children up to 24 months of age who do not occupy a seat may enter the building without a ticket for most events. PLEASE NOTE: Some events will require all attendees regardless of age to present a ticket for entry, or have a different minimum age requirement. Please check the event’s ticket policies at the time of purchase.

Group Sales

Group prices are available for many performances. Visit the  Group Sales page for more information, give us a call at (804) 592-3401, or send us an email at groupsales@asmrichmond.com.

Refunds and Exchanges

All ticket purchases at Altria Theater are final, no refunds or exchanges are given, except in the case of an event cancellation.

Revocable License

Tickets for entry to the Altria Theater are a revocable license and entry may be refused due to inappropriate attire, disorderly conduct, intoxication, etc. Guests who fail to abide by policies, state or federal laws are subject to ejection and arrest.

Ticket Reselling

The Altria Theater Box Office – by phone or online at altriatheater.com – is the only official retail ticket outlet for all performances at the Altria Theater and is the only way to guarantee the best prices. Ticket buyers who purchase tickets from a ticket broker or any third party should be aware that the Altria Theater is unable to reprint, replace, or exchange lost or stolen tickets and is unable to contact patrons with information regarding time changes or other pertinent updates regarding the performance. Additionally, we reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.

To guarantee you are purchasing tickets from a legitimate and official source:

  • Go to altriatheater.com or etix.com
  • Call us at (800) 514-3849 or, for ADA purchases only, call (804) 592-3368
  • Visit the Altria Theater Box Office, located at 6 N. Laurel Street

Additionally, guests may not re-sell tickets on Altria Theater’s property.

Will Call Policies

Will Call tickets may be picked up anytime in advance of the performance at the Box Office during regular business hours. One exception is if the order was placed through Groupon, in which case tickets are only available two hours before the performance. Purchaser must present a picture ID when picking up tickets.