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Ticket Information

The Altria Theater Box Office is located on West Main Street under the marquee, just around the corner from the main theater entrance on North Laurel Street. The Box Office also serves as Will Call on performance days.

Also for sale here are event tickets for the Dominion Energy Center, located at 600 E. Grace Street. Our helpful and friendly ticketing service representatives are happy to assist you with your ticket purchases and answer any questions you may have about shows and events, parking and dining in downtown Richmond.

Phone

Call (804) 592-3368 for information and ADA ticket sales only.

Hours

  • 10:00 AM – 5:00 PM, Monday-Friday. Summer hours may vary.
  • On show days, the box office generally opens 4 hours prior to ticketed performances.

To purchase tickets by phone from Etix, our ticketing partner, please call (800) 514-ETIX (3849).

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Box Office

Location:

  • Altria Theater Box Office,
    6 North Laurel Street, Richmond, VA, 23220
  • Located on Main Street, between Laurel St and Cherry St

Hours:

  • 10:00 AM – 5:00 PM, Monday-Friday. Summer hours may vary.
  • Complimentary 30 minute parking in front of the Box Office on West Main Street.
  • Open 4 hours prior to ticketed performances

Group Sales

Group prices are available for many performances. Visit our Group Sales (add link) section for more information, give us a call at (804) 592-3401, or send us an email at groupsales@smgrichmond.com.

Will Call Pickup

Will Call tickets may be picked up anytime in advance of the performance at the Box Office during regular business hours. The exception is if the order was placed through Groupon, in which case tickets are only available two hours before the performance. Purchaser must present a picture ID when picking up tickets.

Print-at-Home Tickets

When purchasing through the Internet you may choose the Print-At-Home option. Tickets will be delivered via email 3 days prior to the performance. A printed copy may be presented to the ticket taker upon entering the theater, or the patron may show the tickets on their smartphone.

Accessibility Arrangements

Altria Theater is fully accessible to patrons with physical disabilities. RPAA is dedicated to providing a comfortable and enjoyable theater experience for persons with special needs:

  • Wheelchair accessible seating is available throughout all seating levels allowing for a choice of view and ticket prices. Tickets can be purchased online, via phone or in person at the Box Office.
  • Devices for the hearing impaired are available at the Concierge desk.
  • ASL-interpreted services are offered for many productions. This service must be requested at least 2 weeks prior to the show date.

Third Party Ticket Purchases

Buy your tickets only from the official sources to ensure that your tickets are valid and the charges are not inflated. If you choose to purchase through a third party broker:

  • You will typically pay much more than the face value of the ticket.
  • Your tickets cannot be replaced if lost or stolen.
  • We cannot guarantee that your tickets are valid and cannot guarantee admittance.
  • We reserve the right to revoke tickets sold by a broker or unauthorized third party. Revoked tickets are not valid for admission and are non-refundable.
  • To guarantee you are purchasing tickets from a legitimate and official source:

  • Go to altriatheater.com or etix.com
  • Call us at (800) 514-ETIX (3849) or, for ADA purchases only, call (804) 592-3384.
  • Visit the Altria Theater Box Office, 6 North Laurel Street