Accessibility

Entrances to all of our venues are handicapped accessible. You can enter Altria Theater at 6 North Laurel Street and at West Main Street under our digital marquees. 

Altria Theater is located at 6 N. Laurel Street, Richmond, VA 23220. The venue is located in the heart of VCU's Monroe Park campus.

Click the button below to identify area parking options or Visit Google maps to map your route to the theater for an upcoming event.

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Assisted listening devices are available upon request from the Concierge Desk located in the Box Office Lobby on Main Street. A valid driver’s license or photo ID will be requested as a deposit for the equipment.

We offer a range of assisted listening options to ensure every patron can enjoy the performance with clarity — whether you’re using a traditional receiver or connecting wirelessly through your own device.

For guests who prefer to connect directly via their own devices, we offer **Sennheiser Mobile Connect** — a wireless solution that allows patrons to stream audio from our system to their smartphones or tablets. Guests can connect to the theater’s WiFi network with help from Concierge, and the audio will stream directly to their device — making it easy to pair with hearing aids or cochlear implants that support Bluetooth or 3.5mm input. We also have a limited number of Mobile Connect-enabled receivers available for checkout at Concierge in case you have not been able to install the Sennheiser Mobile Connect app on your device before you arrive. Whether you choose a traditional receiver or connect wirelessly, we’re here to ensure you hear every note clearly.

Altria Theater offers GalaPro, a free accessibility service that provides real-time captioning for performances. This free service is supported by the majority of Broadway in Richmond shows offered at the venue.

To access GalaPro, simply download the app on your smartphone or small tablet, then connect to the theater’s dedicated GalaPro Wi-Fi network — for help connecting, please visit the Concierge Desk located in the Box Office Lobby on Main Street. A limited number of small tablets are available for checkout at the Concierge Desk — a valid driver’s license or photo ID will be requested as a deposit for the equipment.

The Altria Theater has two (2) public elevators, located to the right and left in the main lobby. These elevators provide access to all levels and is staffed by an attendant for all public performances.

Take a tour of where you seat is at our venue

Meet Your Seat

Visit the Womens' Lounge on Level 3 which offers nursing mothers a private, comfortable space to breastfeed or pump during performances and events.

Tickets may be purchased online, by phone at (800) 514-3849, or in-person at the Box Office.

The entrance to the Altria Theater Box Office is accessible from Main Street. For more information on locating the Box Office, click here.

Accessible Restrooms are located in the Main Lobby.  These restrooms include a private room with grab bars in the stall and/or sink in the same room. Any of the Altria Theater staff can direct any patrons to these facilities.

Kulture City sensory bags containing special KCVIP badges, fidget toys, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Concierge desk located in the Altria Theater Box Office Lobby.

Trained service animals are permitted to assist guests inside the Altria Theater. If special accommodations are required for your service animal, please notify us at the time of ticket purchase or by calling (804) 592-3384. Guests bringing in service animals may not take up additional seats unless a ticket has been purchased for the adjacent seat but may request accessible seating. All other animals are prohibited.

Altria Theater schedules ASL interpreters for select performances in advance. When an interpreter is already scheduled for a show, that information will be noted on the event page. 

If no interpreter is currently scheduled for a performance you'd like to attend, ASL interpreter services may be requested (at no cost to the patron) by contacting the Altria Theater Box Office at (804) 592-3368 at least 3 weeks prior to the event. The venue will do its best to facilitate all ASL requests and cannot guarantee all requests will be fulfilled, due to interpreter availability. Please note that interpreter expenses are the responsibility of the show or the promoter.

Individuals who contact the Altria Theater regarding the purchase of tickets for wheelchair accessible and/or companion seats for reasons relating to a disability will be informed of all available such seating that has not been sold at that time and will be given first preference for such tickets. Individuals can also purchase ADA seats online at Etix.com.

Tickets for wheelchair accessible and/or companion seating will not be sold to any person, except a person requesting such seats for reasons relating to a disability, until all other seats in that ticket category have been sold.