For your convenience and safety, bags that are no larger than 12” x 8” x 6", diaper bags, and medical bags (subject to search upon entry) are permitted inside the venue.

Backpacks, boxes, and laptop bags or briefcases do not apply and will not be permitted into the venue.

Any guests who require ADA or medical accommodations may contact the venue’s administrative office for assistance in advance of your visit. More information can be found here.

Please note all print-at-home and/or mobile-delivery tickets for this performance are on delayed delivery and will be available 7 days prior to the performance date. These tickets will be sent to the email attached to your order from Etix.com.

Sennheiser Mobile Connect is an application allowing you to utilize your phone as an assisted listening device. This will allow you to plug in headphones, or utilize your existing hearing aids depending on their capability to hear the audio of the show in a much more personal way.

Utilizing MobileConnect:

1. Installation: 
   Install Sennheiser Mobile Connect from the App Store (Apple Devices) or from the Play Store (Android Devicess).
2. WiFi: 
   Connect to the AT_Guest network. This WiFi network will only be visible in the theater itself.
3. Open App: 
   Open the MobileConnect App on your device.
4. Channel: 
   Select the 'Altria Theater' channel. Note that this channel will show only once the performance has started.
5. Adjust: 
   Adjust the audio volume at the bottom of the screen and drag the circle in the middle at adjust the sound to what you desire

Assisted listening devices are available upon request from the Concierge Desk located in the Box Office Lobby on West Main Street. A valid driver’s license or photo ID will be requested as a deposit for the equipment. We offer two types of receivers, and stock enough of each type to meet ADA requirements according to the percentage of audience capacity. The receivers we distribute most often are the stethoset variety, which includes integrated earbud-style transducers, and are worn like a stethoscope.

We also offer pendant or necklace receivers, which come on their own lanyard and feature a 3.5mm (1/8") connector, which is the standard headphone connection found on smartphones, iPods, ADA ATM cash machines, etc. We can provide these pendant receivers with inductive neck loops, which allow compatibility with T-Coil hearing aids. These receivers are also compatible with cochlear implants featuring 3.5mm Direct Audio Input, personal headphones, or any other device that has a 3.5mm audio input.

Kulture City sensory bags containing special KCVIP badges, fidget toys, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Concierge desk located in the Altria Theater Box Office Lobby.