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A Message to Our Patrons

Due to the ongoing COVID-19 pandemic, and in keeping with the latest government advisories, we are continuing to monitor the situation, work with our promoter partners, and do what is in the best interest of our patrons and the community at large. The health and safety of patrons, guests, performers, artist and employees is our highest priority. We continue to monitor guidance from the CDC, WHO, and our corporate office, and remain in close contact with our local public health officials.

 

Latest Updates:

 

Blippi The Musical - August 13, 2020

The upcoming performance of BLIPPI: THE MUSICAL has been canceled due to COVID-19.  We had hoped to proceed with the upcoming performance as originally scheduled but due to the continuously evolving situation, we have been advised to take this unfortunate action.  The safety and health of our audiences is our highest priority and we encourage everyone to follow the guidelines put forth by public health officials.  Tickets will be automatically refunded at the original point of purchase.

 

Fiddler on the Roof and The Band's Visit - June 12, 2020

All performances of Fiddler on the Roof and The Band’s Visit have been rescheduled for June 1-6, 2021 and September 14-19, 2021 respectively. For patrons with tickets to one or both of these productions, those tickets will be valid for the rescheduled dates. If patrons have a conflict with the new dates, an exchange (within the same show title) may be requested.

 

Star Wars: The Empire Strikes Back - May 29, 2020

This concert has been rescheduled again by the Richmond Symphony to April 1, 2021. Ticket holder options can be found here: https://www.richmondsymphony.com/coronavirus-preparedness/

 

Steve Martin and Martin Short - May 20, 2020

Steve Martin and Martin Short’s “The Funniest Show in Town at the Moment” is being rescheduled. However, a new date is not yet available. Additional information will be posted as soon as possible. 

 

Maks and Val - Motion Pictures Tour - May 20, 2020

Maks and Val - Motion Pictures Tour has been rescheduled for July 21, 2021.

 

Blippi The Musical - May 6, 2020

Originally scheduled for July 18, 2020, Blippi The Musical has been rescheduled for February 18, 2021 at Altria Theater.

 

Alice Cooper - April 13, 2020

Unfortunately, this upcoming event, scheduled for July 13, has been cancelled. Refunds have been processed and should post to accounts within 7 business days.

 

Wicked - April 15, 2020

The previously scheduled engagement of WICKED in Richmond from June 3-14, 2020 is cancelled due to ongoing gathering bans. The safety and health of our audiences is our highest priority and we encourage everyone to follow the guidelines put forth by public health officials. Tickets will be refunded at the original point of purchase.

 

Broadway in Richmond - March 26, 2020

Broadway in Richmond has announced that all performances of Fiddler on the Roof and The Band’s Visit have been rescheduled for October 6-11, 2020 and December 8-13, 2020 respectively. For patrons with tickets to one or both of these productions, those tickets will be valid for the rescheduled dates. If patrons have a conflict with the new dates, an exchange (within the same show title) may be requested.

 

To request an exchange, please contact the Etix Customer Support Center at (800) 514-ETIX (3849) or log on to support.etix.com and complete the online form. Please be sure to include the Order # and/or the email address associated with your account. The more information they have, the less time it will take to assist you. Please be patient and they will get back to you as soon as possible.

 

Box Office - March 24, 2020

We have decided to close the Altria Theater Box Office until further notice. Tickets to future events are always available 24/7 via our ticketing partner, Etix, at etix.com, from our Events page or by calling 800-514-ETIX (3849).

 

We realize that our patrons and guests have a variety of questions regarding their ticket purchases and future shows. At this time, we are asking that all patrons hold on to their tickets as we work with our promoters and live entertainment partners regarding the rescheduling of events, as well as their exchange and refund policies. We will continue to update this page as information changes, so check back often, and follow our social media channels for the latest.

Please understand that these are extraordinary times. We appreciate your patience and understanding as we work through this unfortunate situation.

Please stay safe and take care of yourselves and others. We look forward to seeing you again soon.

 

***Please continue to follow this site for live updates.


The following events have been affected by the coronavirus pandemic with confirmed postponements or cancellations. Click the link for specifics on each event.