Group Events Policies

As a reminder, here are policies and procedures:

A group generally consists of a minimum of 15-20 people and varies for each event.
A one-time $6.00 processing fee is required with each group order. This fee is per group, NOT per ticket. Seating can be reserved in advance once the number for your group has been determined. The group leader will then have up to 4 weeks to present payment (until the order deadline). Groups may add to their original order with a minimum of 5 tickets up to 7 days prior to the event. Tickets for add-on orders will be selected as close as possible to the original order and are subject to availability. Add-on tickets are subject to an additional processing fee. Payment Methods: Payment for the entire amount of tickets purchased can be made in ONE of the following forms, ONE company, school or organizational check, money order, MASTERCARD, VISA, AMERICAN EXPRESS or DISCOVER (cash is not accepted). There will be a $25.00 processing fee on all returned checks. ADA seating is available. Please inform the Group Sales Department at the time of reservation if any members of your group will require special accommodations.
Tickets purchased less than two weeks prior to the performance will not be mailed. Arrangements can be made to have the tickets picked up from Will Call at the Altria Theater Box Office. Unfortunately, there are no complimentary tickets for bus drivers or group leaders. All persons entering the Altria Theater must have a ticket, no exceptions.
Everyone 24 months or older must have a ticket (or as specific shows have determined). Walk-in orders are not accepted.
There are no refunds or exchanges after tickets have been purchased.

  • Note: Policies and procedures for all Broadway in Richmond performances may differ. Please call (804) 592-3401 for current Broadway in Richmond information.
  • Note: Policies and procedures for all user groups (Richmond Forum, Richmond Ballet, Richmond Symphony and Virginia Opera) may differ. Please call the appropriate group directly with questions or to order group tickets.